Honest Questions deserve honest answers
Hi James,
First, thank you for taking the time to read the www.century21pei.com blog and for your comments. I will post your comments and my reply to the site shortly but wanted to address your questions in a more informal manner.
You are correct in stating that your choice of agent if extremely important in the amount of advertising your property would receive. The nature of the real estate business is such that each agent is considered an independent business owner working on contract for the broker. Each has his/her own marketing techniques and strategies that supplement the brokerage marketing efforts. Moreover, each agent is responsible for the cost of these advertising campaigns.
As a vendor, you have every right to enquire as to what exactly your agent plans to do to promote your property…a sign is an effective tool but not the only one that should be employed in this day and age. I recommend that vendors determine these services prior to signing a listing agreement as part of the process of evaluating prospective agents. Should you already find yourself in a contract, it is not too late to have this discussion. Being able to verify the claims made by your agent is also an important part of this discussion.
Timing and advertising is a concept that is not well understood in most parts and I will take a minute here to elaborate. When you first list your property it takes time to propagate the listing throughout the advertising systems. It usually will take a couple of days for the admin staff to take the file and place the listings on MLS (multiple listing services). This is the first step; it promotes your property to all local agents, regardless of company affiliations, and places the listing on the www.mls.ca site. From there, most companies and individual agents have variations but of course the sign on your lawn gets placed pretty much as a standard practice.
Now I have to address the rest of the process in terms of our company only since each company and each agent do things a little differently. Once your listing is on MLS, Century21 Northumberland then places your listing in our own web dbase which is updated weekly. The dbase promotes your listing to all our agents’ site, regardless of which agent you selected (you can view a list of these sites beside the picture of the agent on http://www.century21pei.com/pei-realtors.htm. We currently operate 24 sites with a few more coming on board soon. It is the individual agent’s responsibility to invest in the promotion of their sites. The company, through my services endeavours to assist all agents in being up to date on web marketing strategies and costs to enhance the marketing power of these sites.
In addition to these 24 sites, we also support various syndicated sites to maximize exposure. Some of these require the agents to contribute out of pocket; others require only time and effort. Selection criteria’s for syndicated sites are based on how many sites they span to and the quality of exposure gained by being on those sites. Two of my favourite syndicated sites are http://nls.point2.com/index.asp & http://www.therealestatebook.com/partners.aspx?refer=treb (note some of the sites that are included from these are US only and there would be no reference to PEI within these sites, however we still enjoy exposure on many prime sites through this effort). Another site I would like to mention is www.century21.ca which has undergone a major refit and is being aggressively promoted through the corporate wing of Century21. This in turn is helping our properties gather more exposure as well as assisting us in promoting our own sites.
Why all this effort on web sites? It is because of statistics! Industry researchers have been indicating for a few years now that 80% of all real estate searches are now starting online. People view properties from the comfort of their homes, make a short list (sometimes) and then contact an agent to assist with the viewing/offer stages. This manner of property research requires your agent to adjust his/her delivery approach. Pictures, pictures, pictures is as important to a real estate agent today as location, location, location. Have you spent any time online looking at real estate? If you have I can almost guarantee that your selection method followed this format…you entered search parameters to define the basic type of property you were looking for, then from the list provided you viewed the thumbnails of the properties and if one caught your eye you did a little bit of reading to see if it might fit…should the picture + short description past the test, you delved in a little further. The moral of the story is that thumbnail picture have to catch your eye, and then the text entices you to find out more. I can place the most beautiful property for sale at the best possible asking price in any list of property and if there are no pictures! Most if not all searchers will just skim by without a second glance. Web is a visual tool and as such pictures are the attention getters…make sure the visual elements that will represent your properties are strong! I advise sellers to stage their homes prior to the photo shoot just like they would for a potential purchaser coming in to view. Land of course is a little different but nonetheless getting the best possible lead shot is important, just like a catchy headline on a blog!
This is a summary of our web initiatives but it is not the entire picture. Hopefully it will render some understanding of our individual and cumulative efforts with respect to web marketing.
Are traditional marketing methods obsolete? We don’t think so. As such Century21 Northumberland continues to place ads in the local newspaper every week to promote its listings (we focus on open houses, new listings, and then rotate listings into remain spots). Other methodologies include the use of the local TV network, the monthly Real Estate Book publication, individual property brochures (usually applicable to sub divisions), open houses, and of course signage. These venues are agent based in most parts and not everyone participates in every type.
Each agent supplements these with there own strategies. The basic premises is simple, the more individuals that are aware of the property, the better our opportunities to sell it. As you probably already know, agents are not salaried employees and live from commission sales. No they don’t earn the entire commission either, that is split between listing agent, selling agents and their respective companies. However the listing agent is the only one that will incur advertising costs. As such it is also imperative to the agent’s success that the listing price be realistic for both you and them. If your property is worth $100,000 based on comparables currently on the market, and more importantly based on the selling price of recent similar properties, the listing agent should make this fact very clear to you. Asking $250,000 for such a property will leave you holding on to it for quite some time and the agent paying promotional costs that they will never recover…a few of those and you’re quickly out of business in our world. I bring this point up because; first it is one of the most important aspects in selling a property; and secondly because marketing your property involves more then getting it exposure, it requires that it be priced in accordance with what our market will support and that information is also what you are paying commission for (as well as a bevy of other subtle services that will be required to ensure the successful conclusion). When I was an agent, my goal was to sell every listing I took on within 24 hours (not realistic in our market however). The reason, listings cost me money for every day I hang on to them. So with that philosophy it is not only in your best interest, but in your agents’ best interest to make the sell happen as quickly as possible. The average time it takes to sell a listing on the Island varies from location to location and from property type but it is not 24 hours let me assure you (yes it does happen but not often enough for our taste). This brings me to another subtle point for vendors to consider; the length of the contract. As an agent, getting a listing for 3 months is the minimum time frame that is acceptable. For residential listings in Summerside and Charlottetown, that usually will do. But recreational properties and homes outside the two ‘metropolitan’ areas can take a lot longer to sell. From an agent’s point of view, you have to consider how much of an opportunity you will have to sell the property based on the length of the contract. If you spend many dollars promoting a property and loose the listing all you’ll have to show for your efforts are expenses, but your expenses might prove successful to the agent who takes over the listing as they sell it within the month, look like heroes and take the commission all off the work you’ve done to promote the listing…it happens far to often. The point I’m making is both your success and your agents success are tied together and the more confident your agent is in their ability to sell a listing based on asking price and length of contract will have an impact on marketing efforts…no you won’t find this information in any contract or presentation but it is a reality. My recommendation is simple, select an agent you want to work with and do just that…work together in terms of strategies, efforts and mutual support. Your agent should view you in terms of not just one sale but in terms of forming a life long relationship were when you need real estate services you will ring their number…it is a long term partnership based on honest assessments, honest efforts and taking into account each others interest that will make the process more enjoyable and more successful.
James, I hope this long winded reply has addressed your questions, please don’t hesitate to send me another email if I have failed to do so in any manner.
Rick Dufresne
Marketing and Web Services
Century21 Northumberland Realty (1987) Ltd
Toll Free 1-888-701-0021
www.century21pei.com


